Shipping & Returns Policy

1. Order Processing

• Orders processed within 1-2 business days (excluding weekends/holidays)
• Additional 1-2 days processing during festive seasons
• You'll receive tracking information via SMS/email once shipped

2. Delivery Options

3. Important Notes

• Signature required for all deliveries.
• Please inspect packages before accepting delivery.
• Additional duties may apply for international orders.
• Contact us immediately for damaged/missing items.

Due to Customer Negligence / Non-Acceptance

This policy applies when a parcel is returned to us due to an error, non-collection, or negligence on the customer's part (e.g., incorrect address provided or failure to accept or collect the delivery).

1. Prepaid Orders (Payment Made in Advance)

If a prepaid parcel is returned to us due to customer negligence:

• Option A: Re-Delivery – Customer must pay an extra shipping charge of ₹100 in advance for the second delivery attempt.
• Option B: Refund – ₹100 will be deducted from the original payment to cover two-way shipping costs. Remaining balance will be refunded.

2. Cash on Delivery (COD) Orders

If a COD parcel is returned due to customer negligence/non-acceptance:

• Shipping Fee Deduction – The advance shipping charge paid for the COD order will be deducted/forfeited to cover shipping and return costs.
• Re-Ordering – Customer must place a new order and pay the applicable shipping charge again. Subsequent COD orders may require stricter verification or pre-payment.

1. Return Eligibility

2. How to Return

1. 1 Notify us within 48 hours of delivery via email return@kuhokini.com
2. 2 Record a single, unedited video showing a 360-degree view of the item, immediately followed by a clear, well-lit close-up of the specific defect
3. 3 Wait for approval (typically within 48 hours)
4. 4 Ship items back using provided return label

3. Refund Processing